
Facebook IQ has commissioned Accenture to examine the buying habits and behaviors of online shoppers in following categories: Media & Entertainment, Apparel &Accessories, Household Staples and Health, Household and Personal Care.
Research has showed that Facebook family of apps (Facebook, Instagram, Facebook Messenger and Whatsapp) is the top source of online discovery for shoppers in all the categories surveyed. Accenture research showed that 38% of Household Staples shoppers and 37% of Media & Entertainment shoppers find new products on the Facebook family of apps. This makes Media & Entertainment shoppers 2.4x more likely to discover a product on a Facebook app than on a retailer website (37% vs 15%).
Mobile devices are also proving to be an important discovery channel, particularly in Household Staples, Media & Entertainment and Apparel & Accessories. Pretty big percentage of shoppers dicover new products on their smartphones or tablet (38% of Household Staple shoppers, 35% of Media and Entertainment shoppers and 33% of Apparel & Accessories shopers). Nowadays, retail shoppers evaluate new brands and products in the way that they are turning to recommendations to research new-found brands and products. Shoppers consider recommendations from family and friends influential and they are turning to Facebook, Instagram and Messenger to discuss past purchases, ask for and give product recommendations.
How do Apparel & Accessories Shoppers most commonly buy?
In a mentioned research, in a category of Apparel & Accessories, 60% of shoppers discover product online, 45% of shopers who use Facebook use it for shopping activities 41% of shoppers who use Messenger, use it for shopping activities, 40% buy products online most commonly, 54 % buy products in-store most commonly. 18% of Apparel & Accessories shoppers say on mobile is the most common way they buy. Even when more purchases happen in store, 43% of Apparel & Accessories consumers like to look at products online before they buy in-store.
Source: Facebook IQ
What can online marketers do in order to attract and keep their online shoppers?
- Create in-store shopping experience online.
Allow shoppers to research and evaluate products as seamlessly as they do in-store. Consider offering speedy messaging responses, videos of products and 360-degree images. 83% of people surveyed in US message a business to ask about products or services . People said that in that way they get faster response, better advice and care and more truthful responses. - Make online purchasing easy.
Create a seamless shopping experience for shoppers. Reduce friction points by offering direct and one-click purchasing options through your website or your business pages in the Facebook family of apps.
Source: “Motivations, Mindsets and Emotional Experiences in Messaging (vs. Feed)” by Sentient Decision Science (Facebook-commissioned survey of 8,156 people in BR, GB, IN and the US), Jun 2018.
Some ecommerce sites, like Shopify, are directly connected to the Facebook and Instagram Business Page. That makes life of many of the Shopify ecommerce sites much easier. Check out one of them here.
Check out my other posts: Social Media Secrets, SEO for Small Businesses, Digital Media, Social Media, What’s Your Online Presence?

















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